What happens when something goes wrong?

All appliances sold by ImportAppliances come with a a 1-year warranty on parts!

What happens when thing go wrong? Your warranty on kitchen appliances in Hong Kong

All appliances come with a one-year warranty on parts. If anything goes wrong with your appliances within the first year of purchase, we will send you a replacement of parts for free.

The warranty normally starts on the day the appliances get delivered to you. If your appliances won't be installed immediately please mail us the estimated installation date before your appliances get shipped. The invoice of your electrician or cabinet maker can be used as proof of the installation date.

Please note that warranty is limited to technical faults and will not cover damage due to wrong installation, misuse, accidental damage, etc. Warranty is usually also limited to personal use only. If you have any further questions or would like to request a repair, please send an e-mail or give us a call.