What happens when something goes wrong?
As from May 15th 2020, all appliances sold by ImportAppliances come with a 60-day local Hong Kong peace of mind warranty!
No worries with the ImportAppliances’s 60-day peace of mind warranty!
All kitchen appliances sold by ImportAppliances.hk come with a 60-day local peace-of-mind warranty provided by ImportAppliances. If anything happens with your appliance within the first 60 days after delivery, we will either pay the repair fee or we’ll have your appliances replaced.
Not planning to install your appliances straight away? No worries, just e-mail us the estimated installation date before your appliances get shipped and we'll offer you our 60-day local Hong Kong warranty after installation. The invoice of your electrician or cabinet maker can be used as proof of the installation date.
What is covered by the 60-day peace of mind warranty?
Warranty is limited to technical faults and will not cover damage due to wrong installation, misuse, accidental damage, etc. Warranty is usually also limited to personal use only. If you have any further questions or would like to request a repair, please send an e-mail.
We package all products extremely well, but damage during transport can happen. Please make sure you inspect the shipment for any visual damage upon delivery. Transport damage is not covered under warranty, but all goods are fully insured. Just contact us immediately in case of any damage. You can find more info on transport damage in our FAQ section.
Other frequently asked questions
- What if I purchased my appliances before May 15th 2020?
- Do imported goods come with a manufacturer's warranty?
- How to make a 60-day peace of mind warranty claim?
- How to get an appliance repaired after the 60-day peace of mind warranty?
- Where can I find spare parts?